Software Simulation (Captivate)
OneOC serves other nonprofits by providing support, systems, and training. They train hundreds of Nonprofit Partners each year, through live classes and webinars. OneOC decided to introduce eLearning as a way to deliver training for their Partner Portal, a customized software system (desktop version only).
Their Nonprofit Partners use the Partner Portal to post information about upcoming events. This information is displayed on OneOC's volunteer calendar so volunteers throughout Orange County can sign up to help.
Nonprofit Partners may not have much experience with software simulations, so it was important to help them feel comfortable throughout the training.
It was also important to allow them to practice using the software so they could gain confidence, as well as introduce them to OneOC terminology and best practices. The client requested that the look and feel of the course match other OneOC training materials for a consistent user experience.
To make the learning experience as comfortable as possible for the Nonprofit Partners, I created a narrative scenario around the software simulation. They were given the role of a staff member at OC Heroes, a fictional nonprofit that serves veterans in Orange County. Their supervisor, Paul, provided assignments of increasing difficulty, so they could gradually get accustomed to using the system.
The training was divided into several short microlearning modules, so they could easily fit it into their day and complete it at their own pace. This sample is the third module in the series, so most of the introductory information has already been covered. (Due to project constraints and audience needs, these modules were specifically designed for use on a desktop computer, rather than on a mobile device).
To streamline the flow of information and reduce the number of questions being sent to OneOC staff, I also designed several job aids to support the Nonprofit Partners once they completed the training course.